Contact Us - Canterbury-Bankstown Council

Notice: Customer Request Portal Maintenance

Our Customer Request Portal will be temporarily unavailable from 5pm Friday 17 October to 8pm Sunday 19 October due to scheduled maintenance.

During this time, you will not be able to submit Planning Certificates or Work Permits. Please submit these when the portal has reopened. To report an issue, fill out the form below. For urgent issues, call 9707 9000.

If you need to contact us or lodge a request during the maintenance period, please use one of the following options:

Complete the online form below
Email: council@cbcity.nsw.gov.au
Call: 9707 9000 (for any urgent issues, 24 hours, 7 days a week)

We apologise for any inconvenience and appreciate your patience while we improve our systems.

Select enquiry type *

First name

Last name

Email Address

Phone number

Comments *

Planning Certificate and Work Permit applications are temporarily unavailable while the portal is undergoing maintenance.

Please submit your applications once the portal has reopened.

Privacy notice

In submitting this form, you consent to Council:

Collecting your personal information as contained in the form; and
Using the information for the purposes outlined in the form and for any other Council function.

Providing your information is voluntary. Should you choose not to provide the information, Council is unable to process your application/request.

You may access any of your personal information that Council holds upon request.