Customer Satisfaction Survey

We’re committed to creating the best possible experience for every person who walks through our doors, whether you’re here to swim, work out, relax, or connect with others. Your feedback plays a vital role in helping us understand what we’re doing well and where we can do better. By taking 5 minutes to complete this survey, you’re helping shape the future of our programs, services, and facilities.

For terms and conditions click here.

Do you have a disability? *

NoYesPrefer not to say

Place of birth: *

AustraliaOverseas (English speaking country)Overseas (Non-English speaking country)

Postcode *

Which Canterbury Bankstown Leisure and Aquatic Centre do you visit most frequently? *

What is the main reason for your visit at this centre? *

How do you travel to the centre? *

WalkDrive Public TransportOther

How long do you spend in the centre? *

Less than 30 minutes30 - 60 minutes60+ minutes

Do you attend the venue with others (Children, Partner, Friends)? *

YesNo

How often do you visit the centre in one week? *

Less than once.Once Twice3 - 4

What time do you attend the centre? *

Before 9:00 am9:00 - 12:00 pm12:00 - 3:00 pmAfter 3:00 pm

You will now be asked two sets of the same questions.

First, we’d love to know what’s most important to you in a leisure and aquatic centre.
Then, we’ll ask how you feel about what we’re currently doing.

We'd love to understand what you value in the centre:

We'd also like to know how you feel about our current services:

What aspect/s of the centre do you enjoy? *

Can you recommend any improvements for the centre? *

YesNo

If so, what would they be? *

Have you experienced any problems at the centre in the past 12 months? *

YesNo

Which area did you encounter this problem? *

Please specify the problem that you encountered. *

Would you like to go into the draw to win a $100 Rebel Gift Card? *

YesNo

Full Name *

Phone Number *

Email *