Rates Refund Application

About this Form

A refund may be requested from Council if there is a credit balance on the rates account as the result of a duplicated payment or a payment using an incorrect Rates Account Number.

A refund may not be requested if a payment is under investigation or in dispute with the applicant’s bank or financial institution. If a payment intended for another property has been made, a written request is required via email to council@cbcity.nsw.gov.au with specific transaction details advising the correct Rates Account Number for payment allocation.

NOTES TO RATEPAYER

All future correspondence from Council will be sent to the postal address provided on this form.
The application is subject to Council’s approval and dependant on the financial institution, may take up to 21 business days for the refund to be received.
A valid email address must be provided for Council to issue a refund confirmation.
BPAY and credit card payments approved for refund will be returned to the bank account or credit card used to make the payment. All other payment methods will be refunded via EFT and processed on Council’s next scheduled payment run after approval.

CONDITIONS OF AGREEMENT

Any applicable merchant fees charged at the time of transaction will not be refunded.
Payments made for the purpose of a property settlement must be accompanied by a letter of instruction from the solicitor/conveyancer with evidence of payment.
Rates refund requests will only be accepted from the owner or a third party with previously specified authority to act on the owner’s behalf (i.e. Managing Agent or Settlement Agent).
A refund will not be processed if the required documentation is not submitted.

REQUIRED DOCUMENTATION

A bank statement showing payment details including the account holder name/s and the bank account number or;Transaction receipt showing payment details including the account holder name/s and the bank account numberLetter of instruction with evidence of settlement if payment from Solicitor/Conveyancer (if applicable)

Relevant documentation must be submitted

Please upload the document *

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PROPERTY DETAILS

Rates Account Number *

Address *

Suburb *

Post Code *

APPLICANT'S DETAILS

Name *

Surname *

Email Address *

Phone (mobile preferred) *

Are you the owner of the property? *

YesNo

If No, please specify *

Managing Agent / authorised third partySolicitor / ConveyancerPrevious Owner

Postal Address *

Suburb: *

Postcode *

PAYMENT METHOD *

BPAY Direct DebitCredit CardAustralia Post

Last 4 digits of Credit Card

Date of Payment *

Receipt Number (if applicable):

Amount Paid *not including surcharge

Requested Refund Amount *

REASON FOR REFUNDe.g. Overpayment, duplicate payment, settlement matter

BANK ACCOUNT DETAILS

BSB *

Account Number *

Name/s on Account *

DECLARATION

I agree to the terms and conditions as outlined in the Conditions of Agreement. *

Full Name *

Signature *

Draw signature|Type signatureClear

Date

Privacy Statement:

In submitting this form, you consent to Council:

1. collecting your personal information as contained in the form; and

2. using the information for the purposes outlined in the form and for any other Council function.

Providing your information is voluntary. Should you choose not to provide the information, Council is unable to process your application/request.

You may access any of your personal information that Council holds upon request.