Refund Application

Rates Refund Application

About this Form

A refund may be requested from Council if an overpayment has been made and there is a credit balance on the rates account or if a payment was made using an incorrect rates account number. In accordance with Council's fees and charges, an Administration Fee* of $50.00 for Processing Rates Refunds applies. This fee is payable to Council upon submission of this application.

A refund may not be requested if a payment is under investigation or in dispute with any bank or financial institution. If a payment intended for another property has been made, an email request should be sent to council@cbcity.nsw.gov.au with evidence showing the specific transaction details and the customer reference number used. The correct Rates Account Number is required for the reallocation of the payment.

* The Administration Fee - Processing of Rates Refunds does not apply to any applicant who is the holder of a valid Pensioner Concession Card (PCC).

NOTES TO RATEPAYER

Any approved refund may take up to 21 business days depending on the processing time of the financial institution.
A valid email address is required for Council to issue a confirmation of the refund.
Refunds for BPAY and credit card payments will be credited back to the original bank account or credit card. Payments through other methods will be refunded through Electronic Funds Transfer (EFT) and processed during Council's next scheduled payment run following approval.

CONDITIONS OF AGREEMENT

Any merchant service fee charged at the time of transaction will not be refunded.
The administration fee is non-refundable.
A refund may not be requested for any payment that occurred during the conveyance of a property.
A refund may only be requested from the owner or a previously authorised third party.
Council may request additional documentation if the submitted documents are insufficient to identify the payment.

Are you a pensioner? *

YesNo

Pension Card Number (CRN) *

Copy of Pension Concession Card *

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I acknowledge an Administration Fee applies for a Rates Refund *

YesNo

A refund is not available. Any excess payment will be credited toward the next payment due.

REQUIRED DOCUMENTATION *

A bank statement showing payment details including the account holder name/s and the bank account number and the reference number used for the payment or;Transaction receipt showing payment details including the account holder name/s and the bank account number and the bank account number and the reference number used for the payment

Relevant documentation must be submitted

Please upload the document *

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PROPERTY DETAILS

Rates Account Number

Address *

Property_Key

Street

Suburb

PostCode

APPLICANT DETAILS

First Name *

Surname *

Is the property Owner Company/Business? *

YesNo

Company/Business Name *

Company/Business Email Address *

Company/Business Phone *

Are you the owner of the property? *

YesNo

Please specify *

Managing AgentPrevious OwnerAuthorised third party

Does council hold a written authorisation or authorised care of (c/-) instruction? *

YesNo

Does council hold a written authorisation from the director of the company? *

YesNo

Company Authorisation Document *

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Evidence of directorship or written authorisation from the director nominating the applicant as an authorised person.

Authorisation Document *

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A letter of authority is a document held on Council records that authorises a third party to act on behalf of the property owner. Council must have this document on record to process the application.

Email Address *

Phone (mobile preferred) *

Payment Method *

BPAYCredit Card Australia PostOther

Date of Payment *

Amount Paid *not including surcharge

Requested Refund Amount *

Administration Fee - Processing of Rates Refunds *

BANK ACCOUNT DETAILS

BSB

Account Number

Name/s on Account

DECLARATION

I agree to the terms and conditions as outlined in the Conditions of Agreement. *

Full Name *

Signature *

Draw signature|Type signatureClear

Date *

Privacy Statement :

In submitting this form, you consent to Council:

1. collecting your personal information as contained in the form; and

2. using the information for the purposes outlined in the form and for any other Council function.

Providing your information is voluntary. Should you choose not to provide the information, Council is unable to process your application/request.

You may access any of your personal information that Council holds upon request.